Jill Salzman is the Founder of Founding Moms and host of the "Why are We Shouting" podcast. In one of Jill's podcast episodes, she asked a question that caught my attention: Why aren't founders talking about customer experience? Why aren't we trying to delight our customers anymore? We explored this topic, captured in the four snippets below.
1. Let's talk about delighting our customers
2. How to get actionable customer experience feedback
3. Great social media & terrible customer experience
4. Do bots belong in customer-facing customer service roles?
I hope you enjoyed the the snippets of our conversation on customer experience.
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