Jill Salzman is the Founding Moms founder foundingmoms.com, and host of the "Why are We Shouting" podcast.
In one of Jill's podcast episodes, she asked a question that caught my attention: Why aren't founders talking about customer experience? Why aren't we trying to delight our customers anymore?
We had a conversation exploring this topic, captured in the four snippets below.
1. Lets talk about delighting our customers
2. How to get actionable customer experience feedback
3. Great social media & terrible customer experience
4. Do bots belong in customer-facing customer service roles?
I hope you enjoyed the the snippets of our conversation on customer experience.
Do you have anything to add?
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